Terms & Conditions
SHIPPING
Once an order is placed it cannot be canceled. Once the order is received, you can send the item back following the instructions here
Please allow 3-5 business days for order processing and verification
To protect our customers, Nells Nelson is unable to change/intercept the shipping address of a package to alter its delivery, we will only ship to the address provided at checkout
We are unable to combine shipping on multiple orders
INTERNATIONAL
Nells Nelson currently does not ship international
LOST OR STOLEN PACKAGE
We are not responsible for any lost, stolen shipments. However, if your package does not arrive please contact customerservice@nellsnelson.com to initiate a USPS Claim.
RETURN/EXCHANGE POLICY
Nells Nelson offers our customers the option to return within 14 days of purchase for a full refund.
Items with special promotional code can be returned within 14 days of purchase for a full refund.
Sale items are non-refundable, but we are happy to exchange for a different size or product.
For all return instructions click here.
ADDITIONAL INFORMATION
We have made every effort to display as accurately as possible the colors of our products. However, since computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate
All items are quality controlled and checked for any faults before they are shipped
Should you receive an item that is not in perfect condition, please contact us immediately at customerservice@nellsnelson.com
SIZING
Our size conversion is based on Italian sizing. The chart below provides the approximate conversion to US Sizing:
IT 38 - US 2-4
IT 40 - US 4
IT 42 - US 6
IT 44 - US 8
IT 46 - US 10