NELLS NELSON
Uncompromising craftsmanship, minimal and modern

Terms & Conditions

Terms & Conditions

SHIPPING

  • Once an order is placed it cannot be canceled. Once the order is received, you can send the item back following the instructions here
  • Please allow 3-5 business days for order processing and verification
  • To protect our customers, Nells Nelson is unable to change/intercept the shipping address of a package to alter its delivery, we will only ship to the address provided at checkout
  • We are unable to combine shipping on multiple orders

INTERNATIONAL

  • Nells Nelson currently does not ship international

 

 LOST OR STOLEN PACKAGE

  • We are not responsible for any lost, stolen shipments. However, if your package does not arrive please contact customerservice@nellsnelson.com to initiate a USPS Claim.

 

 RETURN/EXCHANGE POLICY

  • Nells Nelson offers our customers the option to return within 14 days of purchase. For all return instructions click here

 

ADDITIONAL INFORMATION

  • We have made every effort to display as accurately as possible the colors of our products.  However, since computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate
  • All items are quality controlled and checked for any faults before they are shipped
  • Should you receive an item that is not in perfect condition, please contact us immediately at customerservice@nellsnelson.com

 

SIZING

Our size conversion is based on Italian sizing. The chart below provides the approximate conversion to US Sizing:

IT 38 - US 2-4

IT 40 - US 4

IT 42 - US 6

IT 44 - US 8

IT 46 - US 10